Stay connected, save more - ditch roaming fees with easySim. Read this quick eSIM guide
Version 1.0 updated 12.06.25
Introduction
At easySim.global, we aim to provide a smooth and reliable eSIM experience. If you're not completely satisfied with your purchase, we're here to help.
Refund Eligibility
We accept refund requests up to 6 months after purchase date, provided that the eSIM:
Has not been activated, and
Has not been used (e.g., no data consumed or profile installed)
We offer refunds for incompatible devices, as we understand device compatibility can sometimes be unclear.
To request a refund:
Sign in to your account at www.easysim.global.
Click here or navigate to "Help Centre" and click “Chat to an expert.”
Select the reason “I would like a refund.”
Provide the following information:
Device make and model
Your order number (begins with “es-”)
Reason for return
Our support team will review your request and respond within 24 hours.
Approved refunds will be issued to your original payment method within 24 hours.
Please note the funds may take up to 10 bunsiness days to appear in your account.
You'll receive an email confirmation once your refund has been processed.
If you have questions about your eSIM or the refund process, our expert team is always ready to assist. Just sign in and start a chat with us at www.easysim.global.
If you have any questions about this Refund Policy, our practices, or your dealings with easySim, you can contact our customer services here.
Subscribe for our latest offers and updates. We promise not to fill your inbox with junk!
By signing up you agree to receive our email marketing. No email overload, we promise. Just occasional updates to keep you in the loop
Home
eSIM compatibility
Help center
Travel blogs
Travel extras