Stay connected, save more - ditch roaming fees with easySim. What is an eSIM?

Help Centre

How do I receive my eSIM?

Once you have purchased a data bundle, easySim will email your QR code with instructions on how to install on your device. If you are doing everything on your mobile, you may not be able to scan your QR code. You can also email the QR code to a friend then scan it off their device.

Your eSIM is also visible from your account under My eSIM. We have included a copy feature if you are unable to scan the QR code.

Can I install one eSIM on several devices?

No. One eSIM can only be installed on a single device at any time.

Can I make calls and send SMS messages with an eSIM?

easySim eSIMs are data only and you won’t be able to send SMS or make phone calls. However, internet-based messaging and calling services like WhatsApp and Messenger will work as they only use data.


You will be able to send and receive calls and SMS via your home network operator SIM, if you select your home SIM as the preferred SIM for these services. Please note that your home network provider may charge for calls and SMS while roaming.

Can I still use my home SIM card with my eSIM?

Yes, you can use your home SIM card with your eSIM, provided that your device has dual SIM capabilities.


Dual SIM devices allow you to use both a physical SIM card and your new eSIM at the same time, giving you the ability to use two different networks on a single device. Once you have both SIMs set up, you can choose which SIM to use for calls, messages, and data.

When does my data bundle start?

Once you have purchased your data bundle and installed your eSIM, your data bundle will begin as soon as you switch on data roaming and connect to a network.

Can I use my eSIM as a hotspot?

Yes, you can use your eSIM’s internet data on other devices by creating a personal hotspot.

On iOS, you can do this under the “Personal Hotspot” menu under settings.

On Android, you can do this under the “WiFi hotspot” settings.

More questions about eSIMs

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