3. Your use of the Services
3.1 You must at all times:
(a) Comply with these Terms and Conditions (as updated from time to time).
(b) Ensure the information you have provided to us is accurate and up-to-date, including your email address and country of residence.
(c) Not do anything or permit anyone else to do anything which we reasonably think adversely impacts the Services available to other easySim customers.
(d) Not be abusive, make threats, repeatedly cause a nuisance or annoyance or otherwise act illegally towards our employees, agents or property.
3.2 You understand and agree that:
(a) The availability and quality of the Services may be affected by things we cannot control such as physical obstructions, geographic or atmospheric conditions, or outages on the Network which are not within our control.
(b) We, our suppliers, or the providers of the Network may from time to time need to carry out upgrade or maintenance work on the Network which may affect the availability and/or quality of the Services. We will try to keep any disruption to a minimum, but this may not always be within our control.
(c) The eSIM does not have a PIN code by default and you are solely responsible for managing access to the eSIM, and paying the Charges whether or not use of the eSIM has been authorised by you.
(d) Your eSIM will be disconnected unless, at least once every 18 months, your eSIM is used to make at least one connection to the Network. If your eSIM is disconnected due to inactivity, you will lose any remaining credit or allowance on your Bundle. Your eSIM may be cancelled if you have not purchased a Bundle in the previous 18 months.
(e) You must not do anything likely to impair, interfere with or damage or cause harm or distress to the Network or the technical infrastructure provided by our suppliers.
3.3 To use the Services you must ensure your Device is compatible. You can find a list of the Devices which are compatible with the Services at https://www.easysim.global/esim-compatibility/.
3.4 You may only use the eSIM on one Device at a time. If you transfer the eSIM to a new Device you must first uninstall it from your current Device. You may transfer the eSIM to a new Device up to five times.
3.5 You will not use or permit anyone else to use the Services:
(a) For any form of automated usage of mobile services.
(b) In such a way that adversely impacts the services to other easySim customers.
(c) Fraudulently, illegally or in breach of any law or statutory duty.
(d) To send a message, or send, upload, download, use or re-use any material which is offensive, abusive, indecent, defamatory, obscene or menacing, a nuisance (including to our staff) or a hoax, in breach of any Rights or privacy or otherwise unlawful.
(e) To cause annoyance, inconvenience or needless anxiety as set out in the Communications Act 2003.
(f) To persistently send unsolicited communications.
3.6 If your Device is lost, stolen, damaged or destroyed or used without your authority, you must contact easySim immediately and cooperate with us in our reasonable security and other checks.
3.7 If we reasonably suspect that you are not acting in accordance with these Terms and Conditions, we reserve the right to:
(a) Impose additional Charges and/or Network protection controls (which may reduce your speed of transmission).
(b) Remove a Bundle from your Account.
(c) Block access to the Network, which will prevent you from accessing the internet.
(d) Prevent you from purchasing further Bundles.
3.8 In addition, we (or our suppliers) are entitled to suspend the Services (in whole or in part) in the following circumstances:
(a) If you are in breach of these Terms and Conditions.
(b) If we have reasonable cause to suspect fraudulent use of a credit or debit card or other payment method.
(c) If you have told us, or we reasonably suspect, that your Device has been lost or stolen.
(d) For operational reasons or in an emergency or for your security.
(e) To comply with legal or regulatory requirements, or if we are required to do so by emergency services or other competent authority.
3.9 You must tell us immediately by contacting our customer services here if anyone makes or threatens to make any claim or issue legal proceedings against you relating to your use of the Services and you will, at our request, immediately stop the act or acts complained of. If we ask you to, you must provide us with the details of the claim(s) in writing.