Stay connected, save more - ditch roaming fees with easySim. What is an eSIM?
If you have purchased a top-up 'in country', it will kick in as soon as the previous data bundle runs out. You DO NOT need to scan your QR code or install again.
If you have have purchase a data bundle for a different country, please make sure you have the correct eSIM installed. It's really easy to do - just sign in to your account and tap 'View eSIM' on the bundle you would like to use.
If you are still having problems, please sign into your account and start a Chat with an Expert.
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